✔ WHAT TO DO
Confirm the Locker Assignment
Verify you're at the correct locker location and slot size shown in the app.
Attempt the Assigned Slot
Follow the app's prompts to open the assigned compartment.
Try Alternate Slots If Offered
If the app offers another available compartment, use it before returning.
Check for Malfunction
Note if the unit is offline, jammed, or unresponsive.
Select “Locker Space Insufficient” RTS
If no slot is usable, choose the code in the app.
Return the Package
Bring it back to station for re-routing.
📌 KEY INFORMATION
RTS CODE
Use LOCKER SPACE INSUFFICIENT in the app
Auto-exempt — no contact compliance required
SEQUENCE
Confirm locker & slot
Attempt assigned / alternate slots
If none usable, select the RTS code
Return package to station
AUTO-EXEMPT
No customer contact needed
Automatically DPMO-exempt
Covers full or malfunctioning lockers
LOCKER CHECK
Correct location & slot size
Unit online and responsive
Alternate slot available?
⚠ IMPORTANT REMINDERS
Never force a package into a slot
Never leave it beside the locker
Report malfunctions to dispatch
DC DPMO
AUTO-EXEMPT — No Contact Required
✖ WHAT NOT TO DO
Don't Force a Package Into a Small Slot
Never cram a package — it can jam the unit or damage the item.
Don't Leave It Beside the Locker
Never set a package on top of or next to a locker.
Don't Wait Indefinitely
If the unit is down, mark the code and keep your route on time.
Don't Try to Repair the Locker
Report malfunctions — don't attempt to fix the hardware.
Don't Use the Wrong Locker
Only use the assigned location for that package.
Don't Abandon the Package
It must come back to station, never left behind.