CC ELIGIBLE
CONTACT COMPLIANCE REQUIRED
— Call customer or Driver Support to earn a DC DPMO exemption
🚪
UTA — Unable to Access
Inaccessible Delivery Location / Missing or Incorrect Access Code
GUIDE
Use when: Gate, door, or building cannot be entered. Access code is missing, wrong, or doesn't work. Package is too large/heavy to safely transport to door.
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📍
UTL — Unable to Locate
Address Not Found / Can't Find Location
GUIDE
Use when: Driver cannot find the delivery address using the app, GPS, or visible street numbers. Address appears incorrect or doesn't exist.
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📦
NSL — No Safe Location
No Safe/Secure Location to Leave Package
GUIDE
Use when: No location that is hidden from street view, low foot-traffic, and weather-protected. Includes apartments with no secured mailroom.
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🐕
Unsafe Due to Dog
Unsecured Dog Prevents Safe Delivery
GUIDE
Use when: An unsecured dog at the delivery location makes it unsafe to approach, access the drop point, or complete the delivery.
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👤
Customer Unavailable
Attended Delivery — Recipient Not Present
GUIDE
Use when: Package requires an attended delivery (signature, OTP, or direct hand-off) and no one is available to receive it.
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⛈️
Bad Weather
Delivery Is Delayed Due to Bad Weather
GUIDE
Use when: Weather conditions at the delivery location make it unsafe to complete the delivery (not a general weather situation — must affect the specific stop).
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OTHER
STANDARD & AUTO-EXEMPT RTS CODES
— Contact compliance is NOT required for these codes
🏢
Business Closed
Business Is Closed at Time of Delivery Attempt
GUIDE
Use when: A business is closed and no backup location is available. Must scan BC code while within the geofence of the delivery address.
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📫
Damaged
Package Is Visibly Damaged
GUIDE
Use when: Outer packaging is crushed, leaking, loosely wrapped, wet, or contents are exposed or at risk of falling out.
📋 Open Full Guide →
❓
Object Missing
Package Cannot Be Located on Vehicle
GUIDE
Use when: A package that was scanned onto the route cannot be found on the vehicle. Likely a station missort or load error.
📋 Open Full Guide →
🔢
OTP Not Available
One-Time Password Cannot Be Obtained
GUIDE
Use when: Package requires a one-time password for attended delivery and the customer is present but unable to provide the correct OTP.
📋 Open Full Guide →
🔒
Locker Space Insufficient
No Space in Amazon Locker / Locker Unavailable
GUIDE
Use when: An Amazon Locker does not have available space to accept the package, or the locker unit is unavailable or malfunctioning.
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⏱️
Out of Drive Time
Driver Has Exceeded Maximum Drive Time
GUIDE
Use when: Driver has reached their maximum allowable drive time and cannot safely complete remaining stops. Contact dispatch before using this code.
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