✔ WHAT TO DO
Search the Vehicle Thoroughly
Check all totes, the overflow area, the floor, and between seats before deciding it's missing.
Re-Check the Itinerary
Confirm you're on the correct stop and the package wasn't grouped with another address.
Verify the Scan
Make sure the package was actually scanned to your route and not a similar tracking ID.
Select “Object Missing” RTS
If it truly can't be located, choose the Object Missing code in the app.
Report to Dispatch
Notify Ready Rabbit Dispatch so the missort or load error can be tracked.
Continue the Route
Move on to the next stop — the station will reconcile the missing item.
📌 KEY INFORMATION
RTS CODE
Use OBJECT MISSING in the app
Auto-exempt — no contact compliance required
SEQUENCE
Search the vehicle fully
Verify the scan / itinerary
Select Object Missing RTS
Report to dispatch
AUTO-EXEMPT
No customer contact needed
Automatically DPMO-exempt
Likely a station missort or load error
SEARCH CHECK
All totes & overflow
Floor and between seats
Correct tracking ID
⚠ IMPORTANT REMINDERS
Search before marking missing
Report repeated missorts to dispatch
Never deliver a substitute package
DC DPMO
AUTO-EXEMPT — No Contact Required
✖ WHAT NOT TO DO
Don't Give Up Too Quickly
Do a full search of the vehicle before marking the package missing.
Don't Confuse Similar Packages
Double-check tracking IDs so you don't mark the wrong item.
Don't Skip Reporting
Let dispatch know so repeated missorts can be addressed.
Don't Re-Attempt Endlessly
Once confirmed missing, mark the code and keep your route on time.
Don't Forget to Note Details
Capture which package and stop so the station can investigate.
Don't Leave a Substitute
Never deliver a different package in place of the missing one.