✔ WHAT TO DO
Assess From a Safe Distance
Stay in or near the vehicle and judge whether an unsecured dog makes it unsafe to approach the door or drop point.
Contact Customer BEFORE Selecting RTS
Call and ring ~12 seconds. If no answer, send a text asking them to secure the dog — do this before selecting the code.
Or Call Driver Support
If the customer is unlisted/disconnected, you feel unsafe, or it's between 8PM–8AM, contact Driver Support instead.
Then Select “Unsafe Due to Dog” RTS
After your contact attempt, select the code in the Amazon Delivery app.
Take the POND Photo (If Safe)
Photograph the dog or hazard from inside the vehicle or a safe spot. Use “Unable to Take Photo” if you can't do it safely.
Leave the Area Calmly
Don't run — move steadily back to your vehicle. Report aggressive animals to Driver Support.
📌 KEY INFORMATION
RTS CODE
Use UNSAFE DUE TO DOG in the Amazon Delivery app
Eligible for Contact Compliance exemption
SEQUENCE (DA-INITIATED)
Assess your safety first
Contact customer / Driver Support FIRST
Then select the RTS code
App prompts a POND photo
CONTACT COMPLIANCE
Call customer — ring 12 seconds (2 cycles)
If no answer: send a text message
OR call Driver Support if unlisted or unsafe
8PM–8AM: Driver Support ONLY
POND PHOTO
App prompts photo after code is selected
Show the dog/hazard from a safe distance
Take from vehicle or safe location only
If unsafe: use UNABLE TO TAKE PHOTO
⚠ IMPORTANT REMINDERS
Contact BEFORE selecting RTS — not after
Never risk a bite to complete a stop
Skipping contact loses your exemption
DC DPMO — CC EXEMPT
Exempt with a valid contact attempt
✖ WHAT NOT TO DO
Don't Engage the Dog
Never try to pet, feed, distract, or push past an unsecured dog to force a delivery.
Don't Skip Contact Compliance
Skipping the call/text means you lose the DPMO exemption. Always attempt contact first.
Don't Call Customers at Night
Between 8PM and 8AM, contact Driver Support only — never the customer.
Don't Make Sudden Movements
Avoid running or sudden motions that can trigger a chase. Stay calm and face the animal as you withdraw.
Don't Force the Drop Point
If the safe drop location is blocked by the dog, don't improvise an unsafe alternative.
Don't Skip the POND Photo
Document the hazard if you safely can; if not, use “Unable to Take Photo” rather than skipping it.